Question 1

Q: How do I place an order on the Kai Connect website?

Accepted Answer

1. Sign In or Create an Account: You will need to sign in if you already have an account with us. If you’re a new customer, you'll need to create an account. This makes future orders quicker and allows you to track your order status and history.

2. Select Your Meals: Click on the meal you wish to order. You can select your desired quantity and modify any specific preferences available for that meal.

3. Add to Cart: Once you’re satisfied with your selections, add the meal(s) to your cart. You can continue shopping or proceed to checkout.

4. View Cart and Checkout: When you’re ready to place your order, click on the shopping cart icon located at the top right corner of the page to review your items. Ensure everything is correct, then click on the 'Checkout' button.

5. Enter Delivery Information: Provide your delivery address. Ensure all details are accurate to avoid any delays.

6. Review and Place Order: Review all the information provided. Once confirmed, click 'Place Order.'

9. Order Confirmation: You will receive an order confirmation email with your order details and estimated delivery time.  Enjoy your meal with Kai Connect, where healthy eats meet fast treats! For any further assistance, our customer service is available to help.

Question 2

Q: Can I change an order that has already been submitted?

Accepted Answer

Yes, submitted orders can still be changed up to 24 hours before  the event. Orders  due within 24 hours can no longer be updated. However, if an urgent change   has to be made, contact your site administrator to lodge a request. Changes  made within 24 hours before commencement of the event may incur extra costs.  Please discuss this with your site administrator.

Question 3

If any of the attendees have special dietary needs, where do I indicate this?

Accepted Answer

You can write comments on each item selected with dietary requests.

Additionally, symbols noting dietary restrictions on each item.

Question 4

How do we best handle our food delivery?

Accepted Answer

We ensure that the food provided for your function is prepared, cooked and served carefully by trained staff in a safe and hygienic work environment.

This is encapsulated within our Food Safety Programme recognised and accredited each year by the New Zealand Food Safety Authority.

Please do:

●  minimise the number of people handling the food prior to the function starting

●  wear latex gloves if you are handling any food

●  ensure that the food is consumed as soon as possible on arrival

●  avoid leaving cooked food at ambient temperatures for more than two hours

●  avoid re-heating hot food

●  avoid encouraging people to take leftover food

Following these simple basic rules will help minimise the potential for food spoilage and contamination.

Frequently asked questions

Q: How do I place an order on the Kai Connect website?

Q: Can I change an order that has already been submitted?

If any of the attendees have special dietary needs, where do I indicate this?

How do we best handle our food delivery?